Refund Policy

Return and Refund Policy – Conceit Shoes
Last updated: 21/04/2025

At Conceit Shoes, customer satisfaction is important to us. If there is an issue with your order, we are here to help.

1. Return Window

You may request a return within 30 days from the date of delivery.

To be eligible, the item must:

  • Be unused or in appropriate return condition
  • Be returned in its original packaging whenever possible
  • Include tags, accessories, and all original components where applicable

2. Non-Returnable Items

The following items are not eligible for return:

  • Final sale or clearance items
  • Gift cards
  • Personalized or made-to-order products
  • Certain hygiene-related items if opened or used

3. How to Request a Return

To request a return, contact us at contact@conceitshoes.com and include:

  • Order number
  • Full name
  • Reason for return
  • Photos or videos, if the item arrived damaged, defective, or incorrect

Our team will review your request and reply with instructions.

4. Return Shipping

Unless the product is defective, damaged, or incorrect, return shipping costs are the responsibility of the customer.

If a return is approved due to our error, we will provide appropriate assistance according to the case.

5. Refunds

Once the returned item is received and inspected, we will notify you of the decision.

If approved, the refund will be issued to the original payment method within up to 7 business days, depending on your payment provider.

6. Exchanges

Exchanges are generally accepted only for:

  • Damaged items
  • Defective items
  • Incorrect items received

For exchange requests, contact: contact@conceitshoes.com

7. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, contact us as soon as possible with supporting photos or videos so we can review and resolve the issue promptly.

8. Chargebacks and Abuse

We reserve the right to deny returns, refunds, or exchanges in cases involving misuse of the policy, fraudulent claims, or excessive abuse.

9. Contact

Conceit Clubs
Email: contact@conceitshoes.com
Website: conceitshoes.com

Shipping Policy — Conceit Clubs

Shipping Policy – Conceit Clubs

At Conceit Clubs, we work to provide a reliable and transparent delivery experience.

1. Shipping Coverage

We ship to a broad range of countries and regions. Availability may vary depending on destination, logistics restrictions, and checkout eligibility.

2. Processing Time

Orders are typically processed within 1 to 3 business days, excluding weekends and holidays.

After dispatch, tracking information will be sent to the email used during checkout.

3. Estimated Delivery Times

Estimated delivery times vary by destination and shipping method.

Typical delivery windows:

  • Standard Shipping: 9 to 15 business days
  • Express Shipping: 3 to 9 business days

These are estimates and may vary due to customs, local carriers, holiday demand, weather conditions, or other external factors.

4. Shipping Costs

Shipping rates are calculated at checkout based on:

  • Delivery address
  • Selected shipping method
  • Active promotions or thresholds for free shipping

5. Tracking

Once your order has shipped, you will receive a tracking number or tracking link by email.

6. Incorrect Address / Failed Delivery

Customers are responsible for providing a complete and accurate shipping address.

If an order cannot be delivered because of an incomplete or incorrect address and is returned or held, additional shipping fees may apply.

7. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, VAT, or related fees may apply depending on your country.

These charges are the customer’s responsibility unless otherwise stated at checkout.

8. Delays

While we do our best to meet estimated delivery windows, delays may happen due to:

  • Carrier disruptions
  • Customs inspections
  • Severe weather
  • Peak shopping periods
  • Regional logistics issues

We will support customers in tracking delayed shipments where possible.

9. Contact

If your order is delayed beyond the expected timeframe, contact us at:

Conceit Clubs
Email: contact@conceitshoes.com
Website: conceitshoes.com